WorkKeys Workplace Docs Practice Test 1

Loss Prevention Policy

Here at Sunset Clothing, we pride ourselves on offering our customers the lowest prices and best deals on designer apparel. In order to continue to do so, all employees must adhere to the following loss prevention procedures throughout each and every shift:

• All customers must be greeted personally by a minimum of one employee within ten seconds of entering the store
• The fitting room attendant is responsible for checking each individual item of clothing for a security tag prior to allowing a customer to bring it into a fitting room
• Accessories and shoes are not permitted in the fitting rooms
• Cashiers are not to process any returns without prior manager approval
• Any bills over $20 must be checked for authenticity
• All employees must remain attentive during the duration of their shift, and should not engage in any of the following behaviors:
  • Texting/being on personal phone
  • Engaging in long conversations with customers or other staff
  • Remaining behind the counter whilst no customers are present at counter

Any suspicious customer behavior should be reported to the on-shift manager in a discreet manner.

You are a fitting room attendant. According to the policy, what should you do before allowing a customer into the fitting room?

Loss Prevention Policy

Here at Sunset Clothing, we pride ourselves on offering our customers the lowest prices and best deals on designer apparel. In order to continue to do so, all employees must adhere to the following loss prevention procedures throughout each and every shift:

• All customers must be greeted personally by a minimum of one employee within ten seconds of entering the store
• The fitting room attendant is responsible for checking each individual item of clothing for a security tag prior to allowing a customer to bring it into a fitting room
• Accessories and shoes are not permitted in the fitting rooms
• Cashiers are not to process any returns without prior manager approval
• Any bills over $20 must be checked for authenticity
• All employees must remain attentive during the duration of their shift, and should not engage in any of the following behaviors:
  • Texting/being on personal phone
  • Engaging in long conversations with customers or other staff
  • Remaining behind the counter whilst no customers are present at counter

Any suspicious customer behavior should be reported to the on-shift manager in a discreet manner.

What is the purpose of this document?

Date: 10/10

From: George Ellis

To: All Carlie’s Insurance Staff

CC: Frederick Richards

Subject: Agenda: Training 10/11

Good Afternoon,

Tomorrow the HR department will be conducting our annual company-wide training day.  We have made some improvements to our training curriculum since last year and we are excited to roll them out in our sessions tomorrow.

Reminder that some agents will be meeting with clients tomorrow and therefore dress code will remain professional as usual. Tomorrow’s training will be split into four hour-long sessions.

Our staff will be split up into four groups, and groups will rotate through the sessions.

Groups will be split up as follows:

Schedule:

Training topics that will be discussed in each room are still TBD.  As always, customer service remains our number one priority and therefore if you have an initial appointment scheduled for tomorrow with a potential new client, it is crucial you honor that appointment.

Let your supervisor know if this applies to you ASAP so we can find a time for you to make up missed training at a later date.  Staff that have been with Carlie’s insurance longer than 5 years are exempt from tomorrow’s activities.

Kind Regards,

Management

You work in hallway E.  Where should you be at 9:45 AM?

Date: 10/10

From: George Ellis

To: All Carlie’s Insurance Staff

CC: Frederick Richards

Subject: Agenda: Training 10/11

Good Afternoon,

Tomorrow the HR department will be conducting our annual company-wide training day.  We have made some improvements to our training curriculum since last year and we are excited to roll them out in our sessions tomorrow.

Reminder that some agents will be meeting with clients tomorrow and therefore dress code will remain professional as usual. Tomorrow’s training will be split into four hour-long sessions.

Our staff will be split up into four groups, and groups will rotate through the sessions.

Groups will be split up as follows:

Schedule:

Training topics that will be discussed in each room are still TBD.  As always, customer service remains our number one priority and therefore if you have an initial appointment scheduled for tomorrow with a potential new client, it is crucial you honor that appointment.

Let your supervisor know if this applies to you ASAP so we can find a time for you to make up missed training at a later date.  Staff that have been with Carlie’s insurance longer than 5 years are exempt from tomorrow’s activities.

Kind Regards,

Management

What should you do?

Return Policy

CASHIERS: Please ensure you adhere to our policy for all returns:

• Tags MUST be attached to items to accept a return.  No exceptions.
• Returned clothing items must be unused.  Check the bottoms of shoes for dirt and inspect other clothing items for stains.  If item shows signs of wear, notify a manager PRIOR to accepting the return.
• We cannot accept returns on the following items under any circumstances:: undergarments, jewelry, Halloween costumes, items purchased on clearance, personal hygiene products, items sold at discounted “damaged” price

RETURNS WITH RECEIPT:

• We can refund the customer the full purchase price of the item within 30 days of purchase.
• If the customer wishes to return an item beyond 30 days of the purchase, they may do so as long as the item is still being sold in store.  They may only receive store credit for this form of return.
• Money will be refunded in the same manner in which it was paid for (card, gift card, store credit, cash).  Check the receipt for how the customer paid for the item.
• Items paid for with a check will be refunded as cash.

RETURNS WITHOUT RECEIPT: 

• Returns without a receipt may be processed as long as the item is still being sold in store
• Item will be refunded in the amount the item is currently selling for in-store
• Item will be refunded through store credit.  Store credit must be used within 45 days of issuance.

A customer brings in a pair of shorts she wishes to return.  The tags are not attached, but she has the receipt.  She purchased the shorts ten days ago, and they look like they have not been worn.

As a cashier, what should you do?

Return Policy

CASHIERS: Please ensure you adhere to our policy for all returns:

• Tags MUST be attached to items to accept a return.  No exceptions.
• Returned clothing items must be unused.  Check the bottoms of shoes for dirt and inspect other clothing items for stains.  If item shows signs of wear, notify a manager PRIOR to accepting the return.
• We cannot accept returns on the following items under any circumstances:: undergarments, jewelry, Halloween costumes, items purchased on clearance, personal hygiene products, items sold at discounted “damaged” price

RETURNS WITH RECEIPT:

• We can refund the customer the full purchase price of the item within 30 days of purchase.
• If the customer wishes to return an item beyond 30 days of the purchase, they may do so as long as the item is still being sold in store.  They may only receive store credit for this form of return.
• Money will be refunded in the same manner in which it was paid for (card, gift card, store credit, cash).  Check the receipt for how the customer paid for the item.
• Items paid for with a check will be refunded as cash.

RETURNS WITHOUT RECEIPT: 

• Returns without a receipt may be processed as long as the item is still being sold in store
• Item will be refunded in the amount the item is currently selling for in-store
• Item will be refunded through store credit.  Store credit must be used within 45 days of issuance.

A customer has brought in a pair of boxers in the original packaging with the receipt.  The price tag is still attached.  The customer wishes to return this item.

According to the above policy, what should you do?

Renter’s Insurance Policy

Dates effective: __________ – __________

Names of insured:

Address of insured residence:

Coverage:

Personal property: $50,000

Liability: $100,000

Deductible: $1,000

Personal property includes all property belonging to the insured listed on this contract that is located within the address on this policy at the time of the event that lead to an insurance claim. Cars and other vehicles requiring a license to operate are not covered by this policy.

This insurance provides actual cash value coverage. An appraiser will be sent to the residence within five days of a claim to assess depreciated value of damaged property.

Personal property is covered up to the said limit in the following circumstances: flood, theft, accidental fire, earthquake, hail, lightning, and wind-related damages.

What is NOT covered: damages due to residents or guests inside the premises, damages due to animals, damages due to pests/infestations.

Liability covers injured parties not listed on the policy.  Injuries caused by animals on the premises are not covered by this policy. Coverage includes medical bills, compensation for lost wages due to injury, and legal defense for the insured.

Making a Claim

Personal property: Claims must be made within 30 days of incident.  If incident required residents to evacuate the home for safety reasons, this deadline will be extended by thirty days.

Liability: Injured party must seek medical attention within 48 hours of incident.  Medical services rendered must be documented and signed by the attending physician.

Injured party must file claim against insured within five days.

What is actual cash value coverage?

Renter’s Insurance Policy

Dates effective: __________ – __________

Names of insured:

Address of insured residence:

Coverage:

Personal property: $50,000

Liability: $100,000

Deductible: $1,000

Personal property includes all property belonging to the insured listed on this contract that is located within the address on this policy at the time of the event that lead to an insurance claim. Cars and other vehicles requiring a license to operate are not covered by this policy.

This insurance provides actual cash value coverage. An appraiser will be sent to the residence within five days of a claim to assess depreciated value of damaged property.

Personal property is covered up to the said limit in the following circumstances: flood, theft, accidental fire, earthquake, hail, lightning, and wind-related damages.

What is NOT covered: damages due to residents or guests inside the premises, damages due to animals, damages due to pests/infestations.

Liability covers injured parties not listed on the policy.  Injuries caused by animals on the premises are not covered by this policy. Coverage includes medical bills, compensation for lost wages due to injury, and legal defense for the insured.

Making a Claim

Personal property: Claims must be made within 30 days of incident.  If incident required residents to evacuate the home for safety reasons, this deadline will be extended by thirty days.

Liability: Injured party must seek medical attention within 48 hours of incident.  Medical services rendered must be documented and signed by the attending physician.

Injured party must file claim against insured within five days.

What is NOT a purpose of this document?

Renter’s Insurance Policy

Dates effective: __________ – __________

Names of insured:

Address of insured residence:

Coverage:

Personal property: $50,000

Liability: $100,000

Deductible: $1,000

Personal property includes all property belonging to the insured listed on this contract that is located within the address on this policy at the time of the event that lead to an insurance claim. Cars and other vehicles requiring a license to operate are not covered by this policy.

This insurance provides actual cash value coverage. An appraiser will be sent to the residence within five days of a claim to assess depreciated value of damaged property.

Personal property is covered up to the said limit in the following circumstances: flood, theft, accidental fire, earthquake, hail, lightning, and wind-related damages.

What is NOT covered: damages due to residents or guests inside the premises, damages due to animals, damages due to pests/infestations.

Liability covers injured parties not listed on the policy.  Injuries caused by animals on the premises are not covered by this policy. Coverage includes medical bills, compensation for lost wages due to injury, and legal defense for the insured.

Making a Claim

Personal property: Claims must be made within 30 days of incident.  If incident required residents to evacuate the home for safety reasons, this deadline will be extended by thirty days.

Liability: Injured party must seek medical attention within 48 hours of incident.  Medical services rendered must be documented and signed by the attending physician.

Injured party must file claim against insured within five days.

You are an insurance agent and frequently need to answer customer questions in regards to this policy.  According to the policy, which of the following incidents would be covered by this policy?

Renter’s Insurance Policy

Dates effective: __________ – __________

Names of insured:

Address of insured residence:

Coverage:

Personal property: $50,000

Liability: $100,000

Deductible: $1,000

Personal property includes all property belonging to the insured listed on this contract that is located within the address on this policy at the time of the event that lead to an insurance claim. Cars and other vehicles requiring a license to operate are not covered by this policy.

This insurance provides actual cash value coverage. An appraiser will be sent to the residence within five days of a claim to assess depreciated value of damaged property.

Personal property is covered up to the said limit in the following circumstances: flood, theft, accidental fire, earthquake, hail, lightning, and wind-related damages.

What is NOT covered: damages due to residents or guests inside the premises, damages due to animals, damages due to pests/infestations.

Liability covers injured parties not listed on the policy.  Injuries caused by animals on the premises are not covered by this policy. Coverage includes medical bills, compensation for lost wages due to injury, and legal defense for the insured.

Making a Claim

Personal property: Claims must be made within 30 days of incident.  If incident required residents to evacuate the home for safety reasons, this deadline will be extended by thirty days.

Liability: Injured party must seek medical attention within 48 hours of incident.  Medical services rendered must be documented and signed by the attending physician.

Injured party must file claim against insured within five days.

In which circumstance would the policy owner have 60 days in which to file a personal property claim?